Topic
Articles about customer support
Guides, comparisons and playbooks about customer support, from the team behind ReScreen, the native screen recorder and editor for Mac.
Video Marketing
Customer Onboarding Videos That Shorten Time-to-Value and Reduce Churn
New customers rarely leave because the product is bad. They leave because they never reached the part that is good. Short onboarding videos get them there.
6 min read
Video Marketing
How to Make Software Tutorial Videos Customers Actually Finish
Tutorials get abandoned when they are long, quiet and hard to follow. A repeatable method for short, clear software tutorials, with the settings that speed it up.
6 min read
Product Features
Instant MP4 Screen Recording: A Playable File the Moment You Stop
Most recorders hand you a project, not a file. ReScreen writes a playable MP4 the moment a take stops, with no second encode.
6 min read
Use Cases
Support Videos That Reduce Tickets: Stop Typing the Same Answer Twice
Your team answers the same ten questions every week, one careful paragraph at a time. A small library of short support videos answers them once.
6 min readAbout customer support articles
The same question answered in writing twice is a question that should have been a video. These articles cover support videos that reduce tickets, customer onboarding videos and async video updates that replace meetings.
Record the next one properly
Install it, hit ⌥⌘R, and watch a take that would normally cost you an evening in a timeline come out finished.
macOS 13 Ventura or later · Apple Silicon and Intel