Contact
Talk to the people who build it
There is no call centre, no chatbot and no ticket queue to be forgotten in. There is one address, and the people on the other end of it wrote the code you are asking about.
Where it goes
One inbox, read by the team
When you hear back
Most messages, within a working day
In the app
The feedback button, any time
Ways to reach us
Put one of these in the subject line
Every one of them arrives at the same address. The subject is what gets it to the right person first rather than second.
Something is broken
A crash, a source that will not appear, an export that comes out wrong. Tell us your macOS version and what you did just before it happened.
Report a bugBilling and refunds
A charge you did not expect, a receipt you need, a plan you want to change or a refund you would like. Include the order reference from your Paddle receipt if you have it.
Ask about a chargeYour account
Moving to a different email address, releasing a Mac you no longer own, or closing the account for good. Write from the address the account uses.
Ask about an accountSecurity reports
Found something that looks like a vulnerability? Send it here and we will come back to you. Please do not publish it before we have had a chance to fix it.
Report a vulnerabilityFeature requests
The fastest route is the feedback button inside the app, which brings your app version with it. Email works just as well if you would rather write properly.
Suggest somethingPress and partnerships
Reviews, interviews, bundles and anything commercial. Say who you write for or what you are proposing and we will reply properly rather than with a media kit.
Get in touchBefore you write
These answer most of it in thirty seconds
Not a deflection — if the answer is already written down, you have it now instead of tomorrow morning.
Who you are writing to
ReScreen is operated as a sole proprietorship based in India. The proprietor’s registered name and postal address are available on request from [email protected].
For anything formal — a data request, a legal notice, a complaint — use the same address and say so in the subject line. What we do with your data is set out in the Privacy Policy, and how we protect it is on the Security page.